Refund policy

📦 SEODA Return & Refund Policy

Effective from: [Insert Date]
Applies only to orders within India

At SEODA, we take pride in crafting elegant, minimal 925 sterling silver jewellery that you’ll love. However, if something isn't quite right, we’ve made our return and refund process simple and transparent.

🔁 1. Return Eligibility

We accept returns under the following conditions:

  • Return window: Within 7 days of order delivery.
  • Item must be unused, unworn, and in its original packaging with tags intact.
  • Return shipping must be initiated from within India.

Non-returnable items:

  • Earrings (for hygiene reasons)
  • Customized or personalized jewellery
  • Gift cards or free promotional items

📷 2. Damaged or Wrong Product Received

If you’ve received:

  • A damaged item
  • A manufacturing defect
  • The wrong product

Please notify us within 48 hours of delivery by emailing support@seoda.in with:

  • Order ID
  • Unboxing video (for verification)
  • Clear photos of the item and packaging

We will arrange a free reverse pickup and offer a full refund or replacement based on your preference.

💸 3. Refund Process

Once we receive the returned item and verify its condition, your refund will be processed:

  • Refund time: 5–7 working days
  • Mode: Same as original payment method (UPI, card, etc.)
  • You’ll receive an email confirmation once the refund is initiated.

🔄 4. Exchange Policy

We offer easy exchanges for:

  • Size issues (for rings/bracelets)
  • If you want to switch to another product of equal or higher value
  • To initiate an exchange:
  • Email support@seoda.in
  • Mention your Order ID and reason for exchange

Please note: In case of customer-initiated exchanges (like size issues or change of mind), shipping charges may apply.

🚚 5. Return Pickup Process

  • Drop us a return request at support@seoda.in
  • Our team will schedule a reverse pickup from your address.
  • Pack the item securely to avoid damage during transit.

In remote areas where pickup isn’t available, you may be asked to self-ship the item to our warehouse. Reimbursement for shipping will be capped at ₹100 and credited as store credit.

❌ 6. Order Cancellations

  • Orders can be cancelled before they are shipped.
  • Once dispatched, cancellation is not possible – you may opt for a return after delivery.

To cancel your order, email us at support@seoda.in with your order ID.

📩 7. Contact Us

Have questions about returns, refunds, or exchanges? We’re here to help:

📧 Email: support@seoda.in
🕒 Support hours: Monday–Saturday, 10 AM – 6 PM